THIS LIBRARY HAS THE WORSE CUSTOMER SERVICE EVER. I WENT IN YESTERDAY 7/31/2017 TO RETURN SOME BOOKS AND TO PAY SOME OVERDUE FEES AS WELL. I GO IN TO THIS ESTABLISHMENT AND THERE WAS ALREADY TWO PEOPLE AT THE COUNTER MEANING THEY WERE BUSY. I PATIENTLY WAITED FOR ONE OF THEM TO FINISH AND WHEN THEY WERE DONE THE CHINESE SHORT HAIR LADY SAID NEXT AND LITERALLY SOME LITTLE GIRL APPEAR OUT OF NO WHERE AND SKIP ME. THE CHINESE LADY HELPED HER AND THEN IT WAS MY TURN AGAIN. THE CHINESE LADY DIDN'T APOLOGIZE FOR WHAT THE GIRL DID AND PROCEEDED TO HELP ME. SHE SCAN THE BOOKS AND PUT A PAPER AROUND THEM BECAUSE THEY BELONG TO ANOTHER LIBRARY. THEN ANOTHER CHINESE LONG HAIR LADY TOLD HER ABOUT A DVD CD THAT DIDN'T BELONG TO THE APPROPRIATE CASE AND TOLD HER TO FIX IT. THE SAME LADY LONG HAIR CHINESE LADY WALKED AWAY AND HELPED OTHER PEOPLE LIKE IF I WAS INVISIBLE. SHORT HAIRED CHINESE LADY WITH LAST NAME SIMMONS I BELIEVE STARTED CALLING THE LIBRARY THAT THIS DVD COULD PROBABLY BELONG TOO. AFTER SHE WAS DONE SHE HAS THE DECENCY TO ASKED ME IF I WAS BEING HELP LIKE HELLOOOOO I HAVE BEEN STANDING IN FRONT OF YOU FOR THE PAST 5 MINUTES BUT ITS OBVIOUS THAT FINDING WHERE THE LOST DVD IS FROM WAS MORE IMPORTANT THAN HELPING SOMEONE IN FRONT OF YOU. I SAID TO HER YES I GAVE YOU THE BOOKS TO RETURN AND NEED TO PAY OVERDUE FEES. SHE SAID OH OK. THEN STARTS LOOKING AROUND AND SAID WELL I NEED THE BOOKS AND I SAID THEY ARE OVER THERE YOU JUST PUT THEM THERE. SHE WAS LIKE OH OKAY AND SHE RANG ME OUT. SHE DID APOLOGIZE BUT HONESTLY IT WAS STRAIGHT UP HORRIBLE CUSTOMER SERVICE AND I WASNT ABOUT TO CAUSE A SHOW OR COMPLAIN TO HER MANAGER IN FRONT OF HER BECAUSE I HAD ALREADY LOST ENOUGH TIME WITH THIS LADY, TIME IS MONEY AND I WAS OBVIOUSLY WASTING IT WITH THE WRONG PERSON.
Nice clean and librarians very helpful
Great place to study, staff are helpful.
What happened with the tree on the parking? , It's dry. If you leave for too long it's a hazard.. That was my lesson for today. Do you care?
Remarkable staff all of them enhance the reading experience with empathy intellect and profound compassion...kudos MDPLS for such consummate friendly professionale
Naranja Branch Library is a US Library based in Homestead, Florida. Naranja Branch Library is located at 14850 SW 280th St, Homestead, FL 33032, USA.
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